Privacy Policy

Last Updated: September 26, 2026

1. Information We Collect

Depending on how you interact with Track One Solutions, we may collect information that you voluntarily provide to us, information generated through your use of our website, and information necessary to provide our products and services.

Information You Provide to Us

When you contact us, request a quotation, request a consultation, submit an enquiry, or communicate with our team, we may collect:

• Full name
• Company or business name
• Email address
• Phone number
• Business address or location
• Information about your vehicles or fleet
• Products or services you are interested in
• Your enquiry or message
• Any other information you voluntarily provide to us

Customer and Service Information

If you become a customer, we may collect information necessary to provide our products and services, including:

• Customer and company information
• Vehicle information
• Fleet information
• GPS tracking device information
• Installation information
• Service requirements
• Technical support information
• Account or login information, where applicable
• Service-related communications

Depending on the services provided, information may also relate to vehicles, drivers, employees, assets, locations, routes, or other operational information provided by our customers.

Technical Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from your IP address
• Pages visited
• Website interactions
• Date and time of visits
• Referring website
• Technical and security information

2. How We Collect Information

We may collect information through different methods, including:

• Contact and enquiry forms on our website
• Email communications
• Telephone communications
• Requests for quotations
• Consultation requests
• Customer communications
• Product and service enquiries
• Customer accounts, where applicable
• Website cookies and similar technologies
• Website hosting and security systems
• Service providers that support our business
• Other lawful sources

We only collect information that is reasonably necessary for the relevant business, service, operational, security, or legal purpose.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Provide information about our products and services
• Prepare quotations
• Arrange consultations
• Process product purchases made through our direct business process
• Arrange product installation
• Provide GPS tracking and fleet management services
• Provide technical support
• Manage customer accounts where applicable
• Communicate with customers
• Understand your business requirements
• Improve our products and services
• Improve our website
• Maintain website and system security
• Detect and prevent fraud, misuse, or unauthorized access
• Maintain business and customer records
• Comply with applicable laws and regulations
• Protect our legal rights and interests

4. Products and Services

Track One Solutions provides GPS tracking products, fleet management solutions, telematics products, and related services.

Our website is primarily an information and enquiry platform. We do not currently provide an online checkout for purchasing products or services through the website.

If you are interested in a product or service, you may contact us to:

• Request product information
• Request pricing
• Request a quotation
• Discuss your requirements
• Arrange a consultation
• Purchase a product
• Arrange installation
• Arrange technical support or other services

Any quotation, purchase, payment, installation, warranty, or service arrangements will be handled through the applicable business process communicated to the customer.

5. GPS, Fleet and Telematics Data

Some of our services involve GPS tracking, fleet management, telematics, vehicle monitoring, asset tracking, temperature monitoring, fuel monitoring, dash cameras, and related technologies.

Depending on the service provided, information processed through these systems may include:

• Vehicle locations
• GPS coordinates
• Routes
• Vehicle information
• Driver or employee information
• Speed information
• Vehicle activity
• Fuel information
• Temperature information
• Device information
• Alerts and events
• Video or dash-camera information
• Other fleet or asset information configured by the customer

Where this information is provided to us by a business customer, the customer may determine what information is collected and how it is used.

Customers are responsible for ensuring that they have the appropriate authority and lawful basis to provide personal or operational information to us for their requested services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, improve functionality, maintain security, and understand website usage.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Website performance
• Remembering preferences
• Understanding website traffic and usage

The cookies and technologies used on our website may change as our website and services develop.

You can generally control cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Service Providers

We may use third-party service providers to help us operate our website and business.

These providers may assist with:

• Website hosting
• Website security
• Website functionality
• Email communication
• Contact forms
• Analytics
• Technical support
• Customer communication
• Business operations

Where necessary, we may share relevant information with these providers so that they can provide their services to us.

We expect service providers handling personal information on our behalf to use appropriate measures to protect that information.

8. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information where reasonably necessary with:

• Service providers
• Technology providers
• Business partners
• Professional advisers
• Government or regulatory authorities where legally required
• Other parties where you have directed us to share information
• Parties involved in protecting our legal rights or business interests

We may also disclose information where necessary to comply with applicable law, respond to lawful requests, investigate security issues, or protect our customers, website, business, or other persons.

9. Communications

When you contact Track One Solutions, we may use the information you provide to respond to your enquiry.

For example, if you contact us regarding a GPS tracker, fleet management system, installation service, or quotation, we may use your contact information to communicate with you regarding your enquiry.

We may communicate with you by:

• Email
• Telephone
• Other communication methods you provide or authorize

Where required by applicable law, we will respect applicable requirements concerning marketing communications and communication preferences.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and other information used to access our services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Providing products and services
• Customer support
• Maintaining business records
• Resolving disputes
• Enforcing agreements
• Meeting legal or regulatory obligations
• Protecting our legal rights

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

12. International Data Transfers

Depending on the technology and service providers used to operate our website and services, personal information may be processed or stored in countries outside the United Arab Emirates.

Where personal information is transferred across borders, we will take reasonable steps to handle such transfers in accordance with applicable data protection requirements.

13. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed

To exercise a privacy right, please contact us using the contact information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are primarily intended for businesses, organizations, and adults.

We do not knowingly request or intentionally collect personal information from children through our website for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, mapping services, or other external services.

These websites operate independently from Track One Solutions and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Business Transactions and Legal Requirements

We may disclose information where reasonably necessary:

• To comply with applicable laws or legal processes
• To respond to lawful requests from government or regulatory authorities
• To protect our rights, property, or safety
• To investigate fraud or security issues
• To prevent misuse of our website or services
• To enforce our agreements
• In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business

Any such disclosure will be handled in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our:

• Website
• Products
• Services
• Business practices
• Technology
• Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

18. Contact Us